SHIPPING & RETURNS
We offer free shipping to the EU and UK. Delivery costs for Rest of the World are on average between € 30 - € 80 according to the size and weight of your rug(s) and stated at checkout once we have your address.
We compensate any carbon emissions released into our atmosphere as a result of shipping your rug, by planting the equivalent in trees via Trees For All.
Your rug is handmade exclusively for you, therefore all orders are final and we cannot accept returns. We keep a close eye on quality and consistency. Our rugs are dyed and woven by hand from unprocessed raw jute, therefore small imperfections or irregularities are part of the natural beauty of your one-of-a-kind rug. Please be mindful that the size, shape and colour of your rug are correct before placing your final order. We’re here to help. We hope your new rug exceeds your expectations, but if for whatever reason your rug arrives damaged or faulty, please let us know so we can make it right. Contact us within 7 days from delivery via email@example.com or via this contact form.