Orders & Delivery
We know how exciting it is to order a custom piece that’s made exclusively for you, so we make sure things run smoothly and send you updates along the way. The total process - from the moment you order to weaving, shipping and delivery - takes approximately 3 to 4 weeks. We always aim for 3. Once your rug is out for delivery, we will send you a track and trace to follow the whereabouts of your rug(s).
We keep a close eye on quality and consistency. Our rugs are dyed and woven by hand from unprocessed raw jute, therefore small imperfections or irregularities are part of the natural beauty of your rug. It may occur that the colour of your rug varies slightly from the sample colour.
Your rug is handmade exclusively for you, therefore all orders are final and we cannot accept returns. Please be mindful that the size, shape and colour of your rug are correct before placing your final order. We’re here to help. Ask us anything you need to perfect your one-of-a-kind design.
If for any reason your rug arrives damaged or faulty, please let us know so we can make it right. Contact us within 7 days from delivery via firstname.lastname@example.org or via this contact form.